Sellerspilots delivers reliable fulfillment and dispatch procedures for all product sales completed on our platform. This Shipping Policy details our handling cycles, carrier transit windows, pricing structures, and order tracking protocols. We are committed to transparency so you can manage your operations with complete confidence.
Shipping fees are computed dynamically based on the total dimensions, weight, and delivery address associated with your consignment. Qualified domestic orders that meet our designated promotional purchase threshold may receive complimentary ground transport. All freight totals, handling surcharges, and shipping selections are explicitly itemized on the checkout screen prior to payment finalization.
Once your package leaves our fulfillment center, an automated shipping confirmation containing your tracking number is generated and sent to your email. You can follow your parcel transit milestones in real time using the carrier link provided in the message. If your tracking status remains unupdated for more than 48 business hours after dispatch, contact support for investigative assistance.
For cross-border shipments, the importing recipient is entirely responsible for applicable import duties, customs tariffs, and local municipal taxes levied by the destination jurisdiction. These fees are assessed by local border authorities and are not collected by sellerspilots at checkout. Regulatory clearance procedures may introduce unforeseen delivery delays outside our direct control.
Sellerspilots does not dispatch commercial freight to APO/FPO military bases, PO boxes, or regions restricted under United States export control regulations. Specialized hardware requiring freight consolidation, backordered products, and preorders are clearly identified with distinctive fulfillment badges on the product display page. Items designated for direct dock pickup cannot be dispatched via standard parcel carriers.
Any instances of package loss, noticeable carrier delay, or external carton damage must be reported to our customer service desk within 7 calendar days of the scheduled delivery date. Claims require photos of damaged cartons, packing slips, and the tracking identifier to help carrier investigations. Following our assessment, sellerspilots will coordinate an immediate replacement dispatch or process a full purchase refund.
Orders undergo verification, payment clearance, and inventory picking prior to carrier handover. Our standard order preparation takes 1-2 business days under ordinary operational conditions. High-volume sales events, inclement weather, or additional compliance checks on high-value orders may occasionally extend this preparation timeframe.
After fulfillment verification, delivery takes 3-7 business days after dispatch depending on geographic distance and route conditions. We partner with established logistics carriers, including FedEx, UPS, and the United States Postal Service, to transport packages securely. Estimated arrival dates are communicated during checkout but remain subject to localized transit contingencies.
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